Last Updated: October 19, 2026
At Promisse Soins à Domicile, we place great importance on protecting your personal information and respecting your privacy.
As part of our home support services for seniors and individuals with reduced independence in the Lanaudière region, we are committed to handling the personal information entrusted to us with confidentiality, respect, and responsibility.
This Privacy Policy explains how we collect, use, retain, and protect your personal information when you visit our website, contact us, or request information about our services.
1. Collection of Personal Information
When you use our website or communicate with us, we may collect certain personal information necessary to process your request.
This information may include:
- Your first and last name.
- Your email address.
- Your telephone number.
- Your city or area of residence.
- Information submitted through contact forms or quote requests.
- Information necessary to understand your home support needs.
- Certain technical information related to website browsing, depending on the features and tools used.
We limit the collection of personal information to what is necessary for the purposes identified at the time of collection.
Due to the nature of our services, some inquiries may contain sensitive information concerning an individual's health or level of independence. We encourage you to share only the information necessary for an initial assessment of your request.
2. Use of Personal Information
The personal information we collect may be used for the following purposes:
- Responding to questions and inquiries.
- Processing free quote requests.
- Understanding your home assistance needs.
- Presenting support services tailored to your situation.
- Communicating with you regarding your inquiries or agreed services.
- Managing administrative follow-ups and service quality.
- Complying with applicable legal and regulatory obligations.
- Improving the functionality and security of our website.
We do not use your personal information for purposes incompatible with those originally disclosed, except with your consent or as permitted by law.
3. Consent to Collection and Use
When consent is required, we inform you of the purposes of collection and request your free, informed, and specific authorization.
You may withdraw your consent where permitted by law by contacting our Privacy Officer.
Withdrawing consent may limit our ability to respond to certain requests or provide services when the information concerned is necessary for those purposes.
4. Protection and Security of Personal Information
We pay particular attention to the confidentiality of personal information entrusted to us, especially when it concerns seniors or individuals with reduced independence.
We implement security measures appropriate to the sensitivity of the information processed to help prevent unauthorized access, loss, misuse, or unauthorized disclosure.
Access to personal information is restricted to authorized individuals who require it to perform their duties.
Despite these protective measures, no computer system or Internet transmission can guarantee absolute security.
5. Sharing Personal Information with Third Parties
Promisse Soins à Domicile does not sell the personal information of its clients or website visitors.
Certain information may be shared with authorized service providers when necessary for website operations, processing inquiries, or delivering our services.
Depending on the tools actually used by our company, these providers may include website hosting companies, email service providers, and technical support providers.
Personal information may also be shared with relevant family members or healthcare professionals when necessary and authorized, in accordance with applicable privacy requirements.
All disclosures of personal information must comply with applicable legal requirements.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support certain technical features and improve the browsing experience.
Depending on the tools installed, cookies may be used to:
- Ensure the proper functioning of website features.
- Remember certain browsing preferences.
- Understand website traffic and usage.
- Improve website performance and user experience.
When required by law, technologies that identify, locate, or profile individuals are activated only after appropriate consent has been obtained.
You may also manage certain cookies through your browser settings.
Our website may use analytics tools and tracking technologies to analyze website traffic, improve the visitor experience, and evaluate the effectiveness of our communications. When these technologies require your consent, we request it before activating them. You can manage your cookie preferences and withdraw your consent through the options made available to you.
7. Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, subject to retention periods required or permitted by law.
When personal information is no longer required, it is securely destroyed or anonymized in accordance with applicable legal requirements.
Retention periods may vary depending on the nature of the information and the obligations associated with the services provided.
8. Data Hosting and Transfers
Information collected through our website may be processed or hosted by technology service providers, depending on the services used by our company.
When personal information must be transferred outside Quebec, we carry out the assessments and implement the safeguards required by applicable privacy laws, including appropriate agreements where necessary.
Information to confirm: Personal information collected through our website may be hosted or processed by technology service providers, including website hosting, email management, and contact request processing services. These providers may operate infrastructure located in Canada or abroad. When personal information is transferred outside Quebec, we ensure compliance with applicable legal requirements, including privacy impact assessments and appropriate data protection safeguards.
9. Your Privacy Rights
Under applicable Quebec privacy laws, you have certain rights regarding your personal information.
Depending on the conditions established by law, you may:
- Request access to personal information we hold about you.
- Request correction of inaccurate, incomplete, or unclear information.
- Withdraw your consent where applicable.
- Request information about how your personal information is used and disclosed.
- Request certain personal information in a structured, commonly used technological format where provided by law.
- Submit a complaint regarding the handling of your personal information.
To exercise your rights, please contact the person responsible for protecting personal information within our company.
10. Links to External Websites
Our website may contain links to third-party websites, including informational resources and service platforms.
We do not control the privacy practices or policies of external websites. We recommend reviewing their privacy policies before providing any personal information.
11. Privacy of Seniors' Personal Information
As part of our activities, we recognize the particular importance of protecting the personal information of seniors and individuals with reduced independence.
We are committed to respecting their dignity, privacy, and choices regarding the disclosure of their information.
When family members or representatives contact us on behalf of another individual, we take into account the relevant authorizations and the rights of the person concerned.
12. Changes to This Privacy Policy
Promisse Soins à Domicile may update this Privacy Policy to reflect changes in our practices, services, or applicable legal requirements.
The updated version will be published on our website, and notices of changes will be provided as required by law.
We encourage you to review this page periodically to stay informed about how we protect personal information.
13. Privacy Officer and Contact Information
For questions, access requests, correction requests, or complaints concerning your personal information, please contact:
Company: Promisse Soins à Domicile
Privacy Officer: Paul Ikounga
Phone: (450) 916-6875
Email: contact@promisseservices.ca
Service Area: Lanaudière, Quebec, Canada
You may also learn more about your privacy rights by visiting the Commission d'accès à l'information du Québec.
Our Commitment to Your Privacy
At Promisse Soins à Domicile, trust, respect, and compassion are at the heart of everything we do. We are committed to handling personal information responsibly and confidentially to protect your privacy and that of your loved ones.
